Legal
Privacy policy
Last updated 1 May 2026.
We collect the minimum information needed to fulfil your order and improve our store. We never sell your data.
What we collect
- Order information you give us at checkout: name, email, shipping and billing address, and phone (optional).
- Payment information is handled directly by Stripe — we never see or store your card number.
- Usage data: anonymised analytics (pages visited, device type) to improve the site.
- Cookies: essential (cart, session) and optional (analytics).
How we use it
- To process orders, send confirmations, and ship items.
- To respond to customer support enquiries.
- To improve our products and website.
Who we share with
- Stripe (payments)
- Shipping carriers (delivery)
- Email provider (transactional emails)
- Hosting infrastructure
We do not share your data for marketing without your explicit consent.
Your rights (UK GDPR)
- Right to access, correct, or delete your data.
- Right to opt out of marketing emails.
- Contact us at hello@yourstrulyduchess.co.uk to exercise these rights.
Cookies
Essential cookies keep your cart and session working. With your consent, optional analytics cookies help us understand how the site is used.